Senior Manager - Client Services - Pension, Risk & Health


Dublin, IE

Company:  Irish Life Financial Services Limited
  • Full Time Permanent position
  • Hybrid role based in our City Centre offices


What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few. 

Further details on our benefits package can be accessed here Benefits (

Role Overview

A vacancy has arisen for the position of Senior Manager, Client Services within the Irish Life Corporate Relationships team. This is a fantastic role for a result driven, client solution focused professional. If you have significant experience of delivering employee benefit consultancy services to multiple senior stakeholders, this could be the perfect opportunity for you!

What you will help us to achieve

The Senior Client Services Manager will be required to:

•    Pro-actively manage a portfolio of our largest Pension and benefit clients, developing relationships at multiple levels within client organisations, and bringing ideas and insights.
•    Provide consulting support in relation to the introduction of AE and future developments in the market.
•    Build relationships with senior executives in our client companies (e.g. HR Directors, CFO) to develop an understanding of their benefits goals and drivers of success.
•    Take responsibility for driving the overall Irish Life relationship with key employers, ensuring that they are familiar with the breadth of solutions available.
•    Take a leading role in IL strategy initiatives, including development of consultancy approach and materials across Irish Life Group services.
•    Represent all Irish Life benefit offerings – reporting on performance, outlining future developments and implementing supports which will be of benefit to the clients.
•    Implement IORPS II and other governance requirements for portfolio of clients
•    Manage Irish Life’s relationships with professional trustee companies
•    Be recognised as a “go to person” by their clients, and a trusted advisor who will get problems resolved and help identify solutions.

What you will need to be successful in the role

•    Extensive employee benefits industry experience, with strong technical knowledge and an ability to communicate and influence effectively at many levels of our client organisations.
•    Knowledge and experience of managing consultative relationships with large Employers, Trustee Boards and influencing stakeholders.
•    A track record of identifying and delivering consultancy solutions to enhance client organisations’ benefits structures and supports.
•    Proven ability to engage with and influence a wide range of internal colleagues and stakeholders to successfully design and execute positive customer outcomes. 
•    Excellent communication and presentation skills with external market presence and a credible voice speaking to senior decision makers both internally and externally.
•    Strong personal organisation skills with the ability to prioritise and delegate well, and with a focus on building efficient and robust ways of working & experience in collaborating effectively with peers and colleagues and providing mentorship and guidance to team members.

Market Knowledge
•    In depth market/regulatory/legislative knowledge as it relates to the larger corporate employee benefits market.
•    Detailed understanding of employee benefits operational delivery gained through work experience and academic qualifications.
•    An understanding of Irish Life’s role in the corporate benefits market, and how we work with key consultants, brokers and corporate trustees operating in the market.
•    An appreciation of how larger corporates think about people strategy as a component of overall strategy, and the role that employee benefits can play within this. 
•    Understanding the role that Irish Life and the wider Irish Life group can play in providing appropriate benefit solutions.

Qualifications and Experience
•    Suitably qualified subject to MCC requirements, i.e. QFA or grandfathered in the role.
•    Appropriate third level qualification in a relevant discipline.
•    Extensive years’ experience working in the Pensions/Employee Benefits consulting area.
•    High level of commercial and technical awareness.

Key Competencies

Drive for Results
Innovation and Change
Communication and Influencing
Building and Maintaining Relationships
Commercial Awareness
Risk and Control

Fitness & Probity
This role is a ‘controlled function’ as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee’s fitness and probity. Further details on this due diligence process are available from Irish Life Health Human Resources.


About us

Irish Life is one of Ireland’s largest financial institutions with a presence across a range of financial services markets.  We are one of Ireland’s leading financial services groups with over 1.5 million customers. For over 80 years, we’ve been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.


The company reserves the right to draw up a shortlist as part of the selection process.  Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.


Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued.  We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.  


We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.


If you require any accommodations during the recruitment process please contact and we will be delighted to ensure you are fully supported to be your best.   

ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.