Title:  Communications Executive

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Summary 
  
The role holder will support the development and management of Canada Life Literature and content across a number of customer and adviser journeys, playing a critical role in keeping the business safe, ensuring content is accurate, compelling and meets the necessary regulatory requirements. 
  
What You'll Do  
  
•    Support the maintenance of Canada Life’s literature estate, ensuring communications remain compliant, compelling and available to target audiences through the appropriate channels. 
•    Ensure that collateral and literature on and offline is maintained and up-to-date, managing the approval process so that it adheres to brand guidelines, is signed-off by Technical, Legal, Compliance, Product and Distribution, and any other relevant parties, including external partners, as appropriate 
•    Support literature projects through managing assigned workloads and to agreed timings   
•    Complete regulatory testing of literature to ensure the estate meets our communication standards, helping to improve documents where required
•    Work closely with counterparts in other departments as required, such as Sales, Product and Compliance 
•    Carry out literature reporting and analysis 

  
Who You Are  
  
Practical experience in a communications or Customer Services role is desirable. Relevant skills, behaviours and experience may include: 
  
•    Literature management, ideally in a regulated industry, with experience of working closely with risk, compliance and legal functions   
•    Highly organised with excellent time management skills  
•    Able to manage complex workloads, prioritising to meet numerous deadlines
•    A motivated team player who strives towards achieving team objectives  
•    Adaptable in managing ad hoc workloads and projects with tight deadlines 
•    Focus on the customer and a commitment to improving their understanding of communications
•    An eye for detail, able to spot errors 
•    Excellent people skills, stakeholder management and adept at winning support from a wide range of people and collaborating closely when needed to achieve common goals  
•    A background in financial services is desirable, but not essential. 

 
Qualifications 
   
Desirable: 
  
•    Degree level education 
 

Benefits of working at Canada Life

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance.  We have a fantastic number of other benefits and support services as well as regular personal and professional development.

How we work at Canada Life

Our culture is unique and incredibly important to us.  We care about doing the right thing for our people, customers and community and helping others to build better futures.  Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others.  Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward. 

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.

Diversity and inclusion

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us.  We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus. 

“At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.”  Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for you.